Job Description

Customer Care Representative (Ref. No: ADM/CCR/09/23)

DIPSY Fiberglass Manufacturing Limited invites applications to fill the position of Customer Care Representative in Opebi, Nigeria. 

Dipsy Fiberglass Manufacturing Limited is one of the largest manufacturers of fiberglass in Nigeria with the future prospect of extending its territories beyond Nigeria. DIPSY Fiberglass Manufacturing Limited has the highest and largest selection of fiberglass planters which is distinguished by the hardness, high durability, air resistance and high temperature to maintain soil moisture. We are expert at providing you with the right fiberglass planters while you work on your commercial project, enhance your landscape, build a garden, redecorate your homes or set up a recreational area.

Job Responsibilities

We are looking for a customer care representative that will:

• Serve as customers’ primary point of contact.
• Act as a liaison between the company and its customers.
• Manage incoming calls and customers’ inquiries, while generating sales leads that develop into new customers.
• Identify and assess customers’ needs to achieve company’s satisfaction.
• Handle emerging problems that customers might encounter with accuracy and efficiency, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage records of customers’ interactions.
• Perform any other job-related duties as may be assigned by the supervisor.

Educational Qualifications

The candidate should have minimum of an ordinary diploma (OND) in management studies, Marketing or a related field with two (2) years relevant experience.

Competencies Expected 

• Evidence of significant customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Understand the values of good communication skills.
• Proven problem-solving skills. Good interpersonal skills.
• Candidate must be patient, empathetic and good at having passionate communication.

Job Locations: Ikeja, Lagos State.

Salary: #80,000

Applications: Applications must include cover letter and curriculum vitae indicating names and addresses of two (2) professional referees. Applicants should fill our online application form using this link: https://Dipsyjobs.com

Closing Date: Thursday, September 14, 2023.

General Information: DIPSY Fiberglass Manufacturing Limited is an equal opportunity employer. We strongly commit to hiring people with different backgrounds and do not discriminate based upon race, religion, color, origin, gender, sexual orientation, disability status or similar characteristics.

                            Please note that only shortlisted candidates will be contacted.