Job Description

DelonJobs is looking to hire an Outbound Call/Sales Officer for a leading financial institution located in Lagos, Nigeria. The ideal candidate would be responsible for offering first level support and outstanding service experience across all communication channels deployed for digital products; to enhance conversion, retention and customer loyalty through effective telemarketing engagements which will in turn, drive growth of revenue in line with sales target. Interested candidates must possess a minimum of a first degree in relevant discipline and a minimum of a year’s banking experience. The salary is competitive. To apply, kindly send your CV with the subject "Outbound Call/Sales Officer – OCSSB241" to [email protected]

Job Responsibilities

• Drive follow-up on all logged requests/escalations by Service Executives across all available e-platforms (telephone, chat, email, Intercom, Zendesk and CRM.
• Ensure that tasks for the shift (Day/Night/Remote) have been assigned by the respective supervisors/lead.
• Escalate of any work tool/ downtime to Head, Customer Success Digital Products.
• Provide answers to customer's issue(s) faced by service executive on premise and remote.
• Initiate customer relationship through proper customer onboarding on the emerging products.
• Report immediately to line supervisor, prevailing customer pain points and provide service improvement initiatives.
• Render required reports prompt.
• Ensure adherence Strictly to safety policies by ensuring proper and adequate record keeping.
• Review documents provided/uploaded by customer for correctness.

Job Requirements:

• First degree in relevant discipline.
• Minimum of 1 year banking experience

Skills & Competencies

• Knowledge of Banking Operations
• Understanding of CBN Monetary Policies & Guidelines
• Customer Relationship Management – Product Knowledge
• Complaint Management
• Customer Needs Identification
• Financial Acumen
• Marketing & Sales
• IT Appreciation
• Anti-money Laundering
• Drive for Results (Efficiency) Digitalization