Job Description

Job Responsibilities

1. Ensure uptime of all models specific to the assigned modalities in the given area.
2. Perform system level trouble-shooting to reduce down time of the units.Work as a member of local team to provide efficient service delivery to the customers within assigned area.
3. Ordering and managing repair parts cycle times.
4. Maintain interface with doctors and operators on equipment status issues to ensure customer satisfaction
5. Assist in Sales visits, help train others where necessary, identify sales opportunities and communicate them to Sales team.
6. Identifying and participating in sales opportunities such as new contracts and contract renewals as opportunity arises.
7. Responsible for Warranty and CMC cost control and Up time.Implement FCOs (Field Change Order) on time.
8. Responsibly complete all administrative tasks on time (e.g. ensure timely completion of Service/Installation Reports, Travel Requests etc.).
9. Complete all planned Quality & Compliance training within the defined deadlines.
10. Ensure proper care of spares, tools and test equipment.
11. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment as well as Environment Health and Safety requirements.
12. Complete all assigned trainings on the product.

Qualifications / Requirements

1. Degree in Electronics, Biomedical Engineering, Electrical, Instrumentation (minimum of First Class / Second Class Upper)
2. Minimum of two (2) years experience in trouble shooting X-Ray/CT systems. Experience in servicing Philips X-Ray/CT equipment is a plus
3. Technical and analytical skills with minimum two years of Field Services experience.
4. Ability to work independently with minimum direction and willing to travel on short notice.
5. High work standards and quality
6. Excellent communication skills, listening skills, and interpersonal skills with Proficiency in English.