Job Description

Delon Jobs is helping a leading insurance company in Nigeria to hire an Enterprise Resource Application (Navision) Support Specialist in Lagos. Reporting to the Chief Information Officer, the individual will act as liaison between IT and end users and be a technical subject matter expert for key business applications. Duties associated with the role include but are not limited to end-user support, training, troubleshooting and documenting application support processes and procedures. The successful candidate must have a proven track record of professional client service, interactions, and experience in applying  detailed product knowledge to resolve application issues. Salary is negotiable between N3m and N3.6m per annum (including benefits). Please read additional requirements on the Job Description section before applying.Bachelor’s or HND degree in Information Sciences/Computer Science/Electrical Engineering or any related technical field is required. If you are interested in the position, kindly send cover letter and updated CV to cv@delonllc.com, and ensure you make your email subject ‘ERP NAV 2020-01.’

Job Description

In addition to job requirement, the following other descriptions  and relevant information:

Requirements

Bachelors or HND degree in information science/computer science/ Electrical Engineering or any related technical field

Minimum of 5 years experience in database/ application support in production environment

Relevant professional certification e.g oracle Database 11g/12c MSSOL etc

Extensive experience in a large enterprise environment, supporting mission critical systems and applications

Experience in training users in Navision Functionality

Experience in Navision implementation projects

Ability of translate business requirement into design specifications

Knowledge of Navision development language e.i Client/Server Application Language ( C/AL)

Demonstrated leadership skills and experience with hand-on technical ability

Strong inter personal skills and ability to coordinate efforts within a team

Strong process and process- implementation orientation

Strong oral and written communication skills with a proven ability to interface with and influence others and various levels within the organisation

Team player with a positive attitude to work. strong and analytical skills

JOB DESCRIPTION

Provide application maintenance services through proper configuration management

Ensure timely resolution of requests for support in line with agreed service levels.

Provide timely follow-up and status reports to staff on all issues and inquiries through the resolution process

Provide training to end users on the use of key business applications.

Under appropriate level of supervision, assist  with enhancements , upgrades, patches and testing of applications according to established change management processes and procedures.

Liaise with application vendors and software suppliers on the development of system enhancements to overcome known problems or fulfill business requirements

Assist with review of business processes and recommend changes that will improve efficiencies and best practices.

Assist in designing acceptance test cases for new or upgraded systems.

Perform daily monitoring and reporting for enterprise information systems