Job Description

JOB SUMMARY:

Our client is seeking a dedicated and experienced Operations Manager to oversee the day-to-day operations. The Operations Manager plays a critical role in ensuring the efficient and smooth functioning of our establishment, contributing to its success and growth. If you have strong leadership skills, a passion for the hospitality industry, and the ability to manage a dynamic team, we invite you to apply for this position.

KEY DUTIES & RESPONSIBILITIES

• Supervise and manage the overall operations of the restaurant, including front-of-house and back-of-house functions, to ensure seamless daily functioning.

• Recruit, train, and manage restaurant staff, including waitstaff, kitchen staff, and support teams. Provide coaching, feedback, and performance evaluations.

• Ensure exceptional customer service standards are maintained and consistently improved upon. Address customer concerns and feedback promptly and professionally.

• Oversee inventory management, including ordering and maintaining supplies, managing food and beverage inventory, and minimizing waste.

• Monitor food and beverage quality, presentation, and consistency. Implement quality control measures and address any issues promptly.

• Develop and manage budgets, track expenses, and optimize cost-effective operations while maintaining service quality.

• Create and manage staff schedules, taking into consideration peak business hours and labour cost control.

• Ensure compliance with health and safety regulations, food safety standards, and sanitation guidelines. Conduct regular inspections and training.

• Manage relationships with suppliers and vendors, negotiate contracts, and monitor supplier performance.

• Collaborate with chefs and kitchen staff to develop and update menus, including seasonal offerings and special promotions.

• Collaborate with the marketing team to execute promotional campaigns and marketing initiatives to attract and retain customers.

• Oversee maintenance and cleanliness of the restaurant, including equipment, furnishings, and physical facilities.

•   Analyze operational data, such as sales reports, customer feedback, and staff performance, to make informed decisions and improvements.

KEY REQUIREMENTS

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred but not mandatory.
• Minimum of 5 years proven experience in restaurant management or a similar role, including leadership and team management responsibilities.
• Strong communication, leadership, and organizational skills.
• Knowledge of restaurant operations, including food service, kitchen management, and customer service.
• Budgeting and financial management skills.
• Proficiency in computer software for inventory management, scheduling, and data analysis.
• Ability to work flexible hours, including evenings, weekends, and holidays.